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IELTS Platform Help Center

Find answers quickly with our comprehensive help documentation

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Getting Started

5 articles

Everything you need to begin your IELTS journey

How to create a student account
Setting up your profile and preferences
Understanding user roles and permissions
View all 5 articles

IELTS Practice

6 articles

Master all four IELTS skills effectively

How to take your first practice test
Understanding AI feedback and band scores
Speaking practice tips and techniques
View all 6 articles

Manage your account and preferences

How to reset your password
Managing student accounts (Consultancy)
Two-factor authentication setup
View all 4 articles

Track progress and performance insights

Understanding your progress dashboard
Generating student reports (Consultancy)
Exporting data and custom reports

Troubleshoot issues and technical problems

Platform loading and performance issues
Audio recording problems in speaking tests
Browser compatibility and requirements
View all 4 articles

Subscription and payment management

Understanding subscription plans
Payment methods and billing cycles
Refund policy and cancellation

All Help Articles

25 articles
beginner
3 min

How to create a student account

Complete registration guide for new students

Getting Started
beginner
4 min

Setting up your profile and preferences

Customize your learning experience

Getting Started
intermediate
5 min

Understanding user roles and permissions

Student, Consultancy, and Admin role differences

Getting Started
beginner
4 min

Platform navigation guide

Learn to navigate efficiently with shortcuts

Getting Started
intermediate
6 min

First steps for consultancy admins

Essential setup for new consultancy accounts

Getting Started
beginner
5 min

How to take your first practice test

Step-by-step guide to IELTS mock tests

IELTS Practice
intermediate
6 min

Understanding AI feedback and band scores

Interpret your results and improve performance

IELTS Practice
intermediate
7 min

Speaking practice tips and techniques

Improve fluency and pronunciation

IELTS Practice
advanced
8 min

Writing Task 1 and Task 2 strategies

Master academic and general writing tasks

IELTS Practice
View all 25 articles

Help Center Statistics

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Frequently Asked Questions

How do I create a student account?

Students must be invited by their consultancy. Contact your consultancy admin for registration credentials.

Why can't I hear audio in speaking tests?

Check your browser permissions for microphone access and ensure your speakers/headphones are working.

How do I understand my AI feedback?

AI feedback includes band score predictions, detailed analysis, and improvement suggestions for each skill.

Can I reset my password?

Yes, use the 'Forgot Password' link on the login page to receive a reset email.

What subscription plans are available?

We offer different plans for students, consultancies, and country administrators with varying features.

How do consultancies manage students?

Consultancy admins can add, remove, and monitor student progress through their dashboard.

Can't find what you're looking for?

Our support team is ready to provide personalized assistance for your IELTS platform needs.