My microphone isn't working

1. Allow microphone access

Google Chrome / Edge (web)

1. Click the lock or settings icon to the left of the web address.
2. Set Microphone to Allow.
3. Reload the page.

Safari (Mac) Safari → Settings → Websites → Microphone → set practet.com to Allow.

iPhone / iPad app Settings → Practet → Microphone → on.

Android app Settings → Apps → Practet → Permissions → Microphone → Allow.

2. Choose the right microphone

If you have several (laptop, headset, webcam):

• Windows: Settings → System → Sound → Input.
• Mac: System Settings → Sound → Input.
• Chrome: click the camera/mic icon in the address bar and pick the device.

3. Test it

Use Tools → System Check, or the Quick Mic Check at the start of a speaking test, and play the recording back.

Messages you might see

Message	What to do
Microphone Required	Allow access as in step 1.
Unable to access microphone. Please check your device.	Another app (Zoom, Teams, WhatsApp) may be using the mic. Close it and try again.
No Speech Detected	The mic recorded silence. Check it isn't muted, the right mic is selected and you're close enough.
Low Mic Accuracy	We heard you, but not clearly. Move closer, reduce background noise or use a headset. You can choose Proceed Anyway.

Still not working?

• Restart your browser or phone.
• Try Google Chrome.
• Contact support with your device, browser and the exact message.