I can't hear the audio

Quick checks

1. Volume: turn up your device volume, and check the tab isn't muted (right-click the tab in Chrome → Unmute site).
2. Output device: make sure sound is going to your headphones, not a disconnected speaker.
3. Phone silent switch (iPhone): audio still plays, but check the volume buttons.
4. Bluetooth headphones: reconnect them, or try wired ones. Bluetooth can add a delay.

Audio doesn't start

• Listening audio starts after a short countdown, for example Audio begins in 5s in PTE. Wait for it.
• IELTS Listening starts when you click Play on the start screen.
• In Chrome, click anywhere on the page once. Browsers block sound until you interact with the page.

Audio stops or stutters

• Your connection may be slow. Pause other downloads and videos.
• Reload the page. For a single practice question, start it again.

Remember

In real exam conditions, audio plays only once and can't be paused or replayed. Practet copies this in tests. In reports you can replay audio as often as you like.

Still a problem?

Contact support with the test name, the question and your device and browser.