Contact support and send feedback

Contact us

• Email: [email protected] for help, or [email protected] for general questions
• Web: the Contact page (practet.com/contact) has a message form
• App: More → Contact Us
• Business hours: Monday to Friday, 10:00 AM – 6:00 PM (Nepal time). Closed Saturday and Sunday.

Include this so we can help faster

• the email on your Practet account
• your course (IELTS, PTE, OET or Interview Preparation)
• web or app, plus your browser or phone model and app version
• the test or report name or link
• what happened and any exact error message, ideally with a screenshot
• for payment issues: the date, amount, method and reference ID

Send feedback

Found a bug, have an idea, or spotted a wrong answer in a question?

• Web: click the Feedback button on the page (bottom corner).
• App: More → Feedback.

Pick a Subject (Bug / Technical issue, Feature request, Content / Question error, General feedback or Other), describe it and click Send Feedback. We read every message.

Studying through an institution?

For access days, course changes or teacher questions, contact your institution first. They manage your account.