Can't sign in or didn't get the email code

I didn't get the 6-digit code

1. Wait 1–2 minutes.
2. Check your Spam, Promotions and Updates folders.
3. Make sure you typed your email correctly. Go back and check.
4. Click Resend or Resend Code. Only the newest code works.
5. If you use a work or school email, ask your IT team whether messages are being blocked, or use a personal email.

Wrong password

• Use Forget Password? on the sign-in page to reset it with an email code.
• Signed up with Google or Apple? Use that button instead.

"Your session has expired"

You were signed out for security, usually after a long time away or after signing out all devices. Sign in again. Nothing you saved is lost.

Signed in but see the wrong course or portal

• Wrong course: use Switch course.
• Wrong portal: switch between your own account and your institution in Profile → Linked portal (web) or More → Linked Portals (app).

Institution students

• Sign in at your institution's address (for example yourschool.practet.com), or with the username and password they gave you.
• App refuses to sign you in but the web works? Ask your institution to turn on Allow app login for you.
• Forgotten password? Your institution admin can set a new one.

"Access Restricted" or "Unauthorized"

Some pages are turned off in some institution portals (for example Refer & Earn). Switch to your own Practet account to use them.