Refund policy

Our policy

Access is non-refundable once it has been activated. Your days start the moment the payment is confirmed, and every feature unlocks straight away. Please choose your duration carefully before buying. If you're unsure, use the Custom Duration → Exam Date option to buy exactly the days you need.

When we will help

Contact us if:

• you were charged but never received access
• you were charged twice for the same order
• a technical fault on our side stopped you from using what you paid for

We check each case and fix it, either by activating your access or by refunding the duplicate or failed charge.

How to contact us

Email [email protected] from the email on your account with:

• the date, amount and payment method
• the transaction or reference ID
• what went wrong

Before you buy

• Try Practet free first to make sure it suits you.
• Remember that extra days stack. You can start with a shorter plan and add more later without losing anything.