Payment pending, failed or not activated

Check your transaction status

Go to Profile → Subscription → Transaction History (web) or Subscription → History (app). Every purchase and grant is listed with its Status:

Status	What it means	What to do
Succeeded / Paid	Payment received, access active	Nothing. Start practising.
Pending	Payment started but not finished	Click Complete payment to finish it, or start a new checkout
Under Review	We're confirming the payment with the provider	Wait. It usually clears within minutes
Failed	Payment didn't go through	Nothing was taken. Try again or use another method
Cancelled	You left the checkout	Start a new checkout when you're ready

You can filter by course and status, or search by payment reference.

"I was charged but I don't have access"

1. Wait 2–3 minutes. Some banks and wallets confirm a little late.
2. Open the confirmation page again if you still have it and click Check Subscription Status, or refresh Profile → Subscription.
3. Still nothing? Email [email protected] with:
   • the email on your Practet account
   • the payment method and the date and time
   • the transaction ID or reference from your bank, wallet or card statement

We'll match the payment and activate your days. You won't be charged twice.

"Your session has expired"

Your sign-in timed out during checkout. Sign in again and restart the checkout. No money was taken for the unfinished attempt.

Paid twice by mistake?

Contact support with both references. We'll look at every case.