Your wallet and commissions
How commissions are earned and approved, how to move them into your wallet, top up, and spend on student access or portal transfers.
How commission works
When a portal you manage makes a sale, you earn a commission at Your Commission Rate. Each commission moves through these statuses:
| Status | Meaning |
|---|---|
| Pending (Processing) | Earned and waiting for approval |
| Approved | Confirmed, and can be moved into your wallet |
| Success (Payout) | Paid out |
| Cancelled | Reversed, for example after a refunded order |
Commission History
Go to Commissions to see every commission with its Portal, amount, Status and Date. Click Details for the full breakdown:
- Summary: Commission ID, status, and the earned, approved and paid dates
- Calculation: Original Amount, Commission Rate, Base Exchange Rate, FX Fee, Final Exchange Rate and Net Commission
- Order: the portal, order ID, type, amount and payment status
Your wallet
Go to Wallet. It shows your Available balance, your Approved commission, your Currency and your Dealer code.
- Top up wallet: add funds with an online payment.
- Transfer commission to wallet: move approved commission into your balance. Once transferred, these earnings become spendable on student access and portal transfers.
- Spend: grant days to your own students, or transfer funds to a client portal.
The History lists every movement by type: Top-up, Commission credit, Student access grant, Transfer to portal and Adjustment.
Payouts
Commission is paid out to the bank account in Business Info once it reaches the Minimum Payout shown on your dashboard. Keep your bank details up to date, and contact support if a payout is late.
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